FAQ
PRODUCTION
All our jewelry is designed and handmade in Italy through meticulous and often complex handcrafted processes that allow us to combine crystals, natural stones, and embroidery worthy of the most prestigious Italian goldsmithing tradition 🇮🇹.
We are an established and internationally recognized company, as we have been present in the  haute-couture jewelry market since 2001.
We are an established and internationally recognized company, as we have been present in the  haute-couture jewelry market since 2001.
24 YEARS OF HANDMADE JEWELRY MADE IN ITALY!
Each piece of jewelry is made exclusively for you when you purchase it, so you can request CUSTOMIZATIONS, such as the length of the necklaces (all adjustable, in any case), the closure of the earrings (post or clip-on), or other requirements, whose feasibility will be assessed by our team of female artisans.
MATERIALS and CARE
All our jewelry is made with HYPOALLERGENIC and NICKEL-FREE materials. The settings are usually made of antique-gold-colored, galvanized brass and are hypoallergenic and nickel-free.
All our jewelry is made with the highest-quality materials; however, we believe it is useful to inform you that brass, like silver, is subject to oxidation, so it may be necessary to polish the products with a dry cloth or suitable cleaners from time to time.
To care for your jewelry, we recommend avoiding direct contact with perfumes and cosmetics, disinfectant gels, or any other type of cleanser. It is also preferable to remove them before showering or when engaging in sports activities.
All our jewelry is made with the highest-quality materials; however, we believe it is useful to inform you that brass, like silver, is subject to oxidation, so it may be necessary to polish the products with a dry cloth or suitable cleaners from time to time.
To care for your jewelry, we recommend avoiding direct contact with perfumes and cosmetics, disinfectant gels, or any other type of cleanser. It is also preferable to remove them before showering or when engaging in sports activities.
RINGS
All our rings are ADJUSTABLE thanks to a hidden slot at the base of the setting.
NECKLACES
All our necklaces are ADJUSTABLE thanks to an extender chain at the back, but if you have more specific customization needs, please do not hesitate to contact us and we will suggest the most suitable solutions ( email shop@tataborello.com or on WhatsApp at 3458673799)
EARRINGS
Many of our earrings can also be made with clip-on fastenings. To check whether this is possible, please contact our customer service (email shop@tataborello.com or on WhatsApp at 3458673799.
SECURE PAYMENTS
You can shop safely on our online store using your preferred payment method (Apple Pay, credit card, bank transfer, PayPal, and Satispay)
SHIPPING TIMES and COSTS
Your purchases are usually shipped within 4-5 business days (up to a maximum of one week) of receiving the order, as each of our pieces of jewelry is handmade in Italy with artisan craftsmanship.
In Italy, shipping costs €9 and are free for orders over €120, with standard delivery in 3-4 business days.
In Europe, shipping costs €15, and delivery usually takes 5-6 business days.
To non-European countries, including the UK, Switzerland, and Monaco, shipping costs €20.
Shipping costs €30 to America, Canada, Central America, Asia, and Africa.
You will receive more complete information during the final stages of placing your order in the online shop.
In Europe, shipping costs €15, and delivery usually takes 5-6 business days.
To non-European countries, including the UK, Switzerland, and Monaco, shipping costs €20.
Shipping costs €30 to America, Canada, Central America, Asia, and Africa.
You will receive more complete information during the final stages of placing your order in the online shop.
RETURNS and REFUNDS
An exchange or return for any product may be requested within 10 (ten) business days from the date of receipt of the goods by sending an email to shop@tataborello.com, specifying the order number and the buyer's details.
The customer must then send the product back, preferably within 10 (ten) business days from the date of receipt of the goods.
Once the returned product's integrity and compliance with the procedures have been verified, we will refund the customer within 30 (thirty) days of receiving the return, at the latest.
The customer must then send the product back, preferably within 10 (ten) business days from the date of receipt of the goods.
Once the returned product's integrity and compliance with the procedures have been verified, we will refund the customer within 30 (thirty) days of receiving the return, at the latest.