Delivery and Returns
DELIVERY
The products will be shipped by courier to the address specified by the customer when placing the order. Deliveries are made Monday to Friday during normal business hours, excluding public holidays. Delivery is considered completed when the product is made available to the customer at the address specified in the order form. If delivery cannot be made because the recipient is absent from the specified address, the courier will attempt delivery the following day. If delivery cannot be made the following day because the recipient is absent, the courier will attempt to contact the customer to schedule a new delivery within the next 10 days. If the recipient is absent again within this period, the products covered by the order will be returned to TATABORELLO, which will notify the customer by email. All costs relating to any subsequent delivery attempts will be borne by the customer. Upon delivery of the products by the courier appointed by TATABORELLO, the customer must carefully check that the packaging is intact and undamaged or tampered with, and that the number of items matches the number indicated on the transport document. Any damage to the packaging or discrepancy in the number of items, as indicated on the transport document, must be immediately reported to the courier and promptly notified to TATABORELLO by email at info@tataborello.com, specifying the order number. In cases of force majeure, unavailability of transportation, or any unforeseen or unavoidable event that causes a delay in delivery, or if delivery is difficult or impossible or would cause a significant increase in delivery costs, TATABORELLO may defer or split the delivery, or terminate the purchase contract in whole or in part. In such cases, TATABORELLO will promptly and adequately notify the customer of its decisions at the email address provided by the customer. The customer will be entitled to a refund of the price already paid, without any further claim, on any grounds, against TATABORELLO.
PAYMENT METHODS
You can pay by credit card, PayPal account, or bank transfer. Accepted credit cards are: MasterCard, Visa, Visa Electron, American Express, Carta Aura, PostePay, Klarna. If PayPal rejects payment authorization, the order will be considered void. The details for making the bank transfer will be displayed when you select the payment method. Your order will be valid from the moment Tataborello receives the bank transfer.
RIGHT OF WITHDRAWAL
Purchases made on the Tataborello.com website are governed by these general terms and conditions of sale and by the regulations set out in the "Acceptance of the terms and conditions of sale" section.
Pursuant to Articles 64 et seq. of Legislative Decree 206/2005 (Consumer Code), consumers (individuals who purchase goods for purposes unrelated to their professional activity, without providing a VAT number) have the right to withdraw from the purchase contract for any reason and without having to provide an explanation, subject to the conditions set out below.
How to exercise the right of withdrawal To exercise this right, the customer must submit the request within 10 (ten) days from the date of receipt of the goods, via:
- the appropriate form on the website, or
- an email to shop@tataborello.com, specifying their name, address, order number, and details of the product they wish to return.
Afterward, the customer must ship the product back within 10 (ten) business days from the date of receipt. Under no circumstances will the withdrawal be valid without prior notification from the customer.
Return shipping Return shipping costs are borne by the customer, and the shipment must be sent using a trackable courier service. The customer is responsible for the product until it is received by TATABORELLO.
Shipping costs will not be refunded, except where the item received by the customer was shipped in error or was delivered damaged.
Conditions for returns The integrity of the item to be returned is an essential condition for exercising the right of withdrawal. The goods only need to be returned in perfect condition and complete with their labels and original packaging. TATABORELLO will not accept items that have been worn, are missing labels or packaging, or show obvious signs of use.
Failure to return the goods within the prescribed deadline results in the loss of the right of withdrawal. Customs duties and sales taxes are non-refundable under any circumstances.
Refund Once the returned product's condition and compliance with the procedures indicated above have been verified, TATABORELLO will refund the customer the amount paid for each product for which the right of withdrawal has been exercised, no later than 30 (thirty) days from receipt of the returned goods.
The refund will be issued using the same payment method used for the order, for the full order value or for the value of the individual products returned in the event of a partial withdrawal. In accordance with applicable regulations, TATABORELLO will refund the amounts paid for the returned products, excluding shipping costs.
Conformity defects In the event of a defect in the item, the product will be replaced or repaired at no additional cost to the customer. In this case, return shipping costs will be fully covered by TATABORELLO.
NON-CONFORMITY OF PRODUCTS AND AFTER-SALES SERVICE
The products offered on the website comply with the national and EU legislation currently in force in Italy. The images and colors of the products published on the website may differ from the actual ones due to the local settings of the system and/or the tools used to display them. In the event of a lack of conformity between the purchased products and the written description published on the website, and in the event of a faulty or defective product, the customer is entitled to replacement of the non-conforming goods within 10 (ten) days or free repair of the damaged goods within 2 (two) years from the date of purchase. In the event of breakage of one or more items, the customer must contact customer service at the email address shop@tataborello.com, indicating in the message the reference code of each individual product and the date of purchase. Returns for repair must be authorized by customer service. Any shipping costs/taxes shall be borne by the customer.
PROCESSING OF PERSONAL DATA
Customer data is processed by TATABORELLO in accordance with applicable legislation, as specified in the notice in the dedicated 'privacy policy' section.
COMMUNICATIONS AND COMPLAINTS
All communications or complaints from customers to TATABORELLO concerning purchase contracts must be submitted using the appropriate contact forms on the website.
INTELLECTUAL PROPERTY RIGHTS
Tataborello Officina Bijoux is a trademark registered worldwide. All trademarks (registered and unregistered), as well as any intellectual work, sign or name, image, photo, graphic or written text and, more generally, any other intangible asset protected by copyright laws and international conventions on intellectual and industrial property reproduced on the website are the exclusive property of TATABORELLO and/or its licensees. Access to the website and/or purchase does not grant the customer any rights to them. Any use, even partial, thereof is prohibited without the prior written consent of TATABORELLO and/or its licensor, for whose benefit all rights are exclusively reserved.
JURISDICTION
Any dispute relating to the interpretation and performance of contracts governed by these terms and conditions will be settled before the competent Judicial Authorities in accordance with applicable law in the case of 'consumers', while for 'professional' customers the competent court will be exclusively that of Turin.