Delivery and Returns
DELIVERY
Products will be shipped by courier to the address specified by the customer when placing the order. Deliveries are made Monday through Friday during normal business hours, excluding public holidays. Delivery is considered complete when the product is made available to the customer at the address specified on the order form. If delivery cannot be made because the recipient is absent from the specified address, the courier will attempt delivery the following day. If delivery cannot be made the following day because the recipient is absent, the courier will attempt to contact the customer to arrange a new delivery within the next 10 days. If the recipient is absent again within this period, the products in the order will be returned to TATABORELLO, which will notify the customer by email. All costs relating to any subsequent delivery attempts will be borne by the customer. When the products are delivered by the courier appointed by TATABORELLO, the customer must carefully check that the packaging is intact and undamaged or tampered with, and that the number of items matches that stated on the delivery document. Any damage to the packaging or discrepancy in the number of items, as stated on the delivery document, must be immediately reported to the courier and then promptly reported to TATABORELLO by email at info@tataborello.com, specifying the order number. In the event of force majeure, unavailability of transport, or an unforeseen or unavoidable event that causes a delivery delay, or if delivery is difficult or impossible or would cause a significant increase in delivery costs, TATABORELLO reserves the right to split or postpone the delivery, or terminate the purchase contract in whole or in part. In such cases, TATABORELLO will promptly and adequately notify the customer of its decisions at the email address provided by the customer. The customer will be entitled to a refund of the price already paid, with no further claims of any kind against TATABORELLO.
PAYMENT METHODS
You can pay by credit card, PayPal account, or bank transfer. The accepted credit cards are: MasterCard, Visa, Visa Electron, American Express, Carta Aura, PostePay, Klarna. If PayPal declines the payment authorization, the order will be considered void. The details for making a bank transfer will be displayed when you select the payment method. Your order will be valid once Tataborello receives the bank transfer.
RIGHT OF WITHDRAWAL
Purchases made on the Tataborello.com website are governed by these general terms of sale and the regulations set out in the “Acceptance of the Terms and Conditions of Sale” section.
Pursuant to Articles 64 et seq. of Legislative Decree 206/2005 (Consumer Code), consumers (individuals who purchase goods for purposes unrelated to their professional activity, without providing a VAT number) have the right to withdraw from the purchase contract for any reason and without having to provide an explanation, subject to the conditions set out below.
How to exercise the right of withdrawal To exercise this right, the customer must submit a request within 10 (ten) days of receiving the goods, via:
- the appropriate form available on the website, or
- an email to shop@tataborello.com, providing their name, address, order number, and details of the product they wish to return.
The customer must then return the product within 10 (ten) business days of receipt. In no case will the withdrawal be valid without prior notification from the customer.
Return shipping Return shipping costs are the responsibility of the customer, and the shipment must be sent using a tracked courier service. The customer is responsible for the product until it is received by TATABORELLO.
Shipping costs will not be refunded, except where the item received by the customer was shipped in error or delivered damaged.
Return conditions L's condition is essential for exercising the right of withdrawal. It is sufficient for the goods to be returned in perfect condition, complete with labels and original packaging. TATABORELLO will not accept items that have been worn, lack labels or packaging, or show clear signs of use.
Failure to return the goods within the prescribed period will result in forfeiture of the right of withdrawal. Customs duties and sales taxes are non-refundable under any circumstances.
Refund Once the condition of the returned product has been verified and compliance with the procedures indicated above confirmed, TATABORELLO will refund the customer the amount paid for each product for which the right of withdrawal has been exercised, no later than 30 (thirty) days after receiving the returned goods.
The refund will be issued using the same payment method used for the order, for the full order value or for the value of the individual products returned in the case of a partial withdrawal. In accordance with applicable law, TATABORELLO will refund the amounts paid for the returned products, excluding shipping costs.
Non-conformity defects In the event of a defect in the item, the product will be replaced or repaired at no additional cost to the customer. In this case, return shipping costs will be fully covered by TATABORELLO.
PRODUCT NON-CONFORMITY AND AFTER-SALES SERVICE
The products offered on the website comply with the national and EU regulations currently in force in Italy. Images and colors of products published on the website may differ from the actual products due to the local settings of the system and / or the tools used to display them. In the event that purchased products do not conform to the written description published on the website, or if a product is faulty or defective, the customer is entitled to replacement of the non-conforming goods within 10 (ten) days or free repair of the damaged goods within 2 (two) years from the date of purchase. In the event of breakage of one or more items, the customer must contact customer service at shop@tataborello.com, indicating in the message the reference code of each individual product and the date of purchase. Returns for repair must be authorized by customer service. Any shipping costs / taxes are the responsibility of the customer.
PROCESSING OF PERSONAL DATA
Customer data is processed by TATABORELLO in accordance with the provisions of applicable law, as specified in the notice in the relevant 'privacy policy' section.
COMMUNICATIONS AND COMPLAINTS
All communications or any complaints from customers to TATABORELLO regarding purchase contracts must be submitted using the appropriate contact forms on the website.
INTELLECTUAL PROPERTY RIGHTS
Tataborello Officina Bijoux is a registered trademark worldwide. All trademarks (registered and unregistered), as well as any intellectual property, sign or name, image, photo, graphic or written text and, more generally, any other intangible property protected by copyright laws and international conventions on intellectual and industrial property reproduced on the website are the exclusive property of TATABORELLO and / or its licensees. L'access to the website and / or purchase does not confer any rights to it on the customer. Any use, even partial, thereof is prohibited without the prior written consent of TATABORELLO and / or its licensor, who exclusively reserve all rights.
JURISDICTION
Any dispute relating to the interpretation and performance of contracts in accordance with these terms and conditions shall be settled before the competent judicial authorities under the applicable law in the case of customers who are 'consumers', while for 'professional' customers, the court of jurisdiction shall be exclusively that of Turin.