The products will be shipped by courier to the address specified by the customer when placing the order. Deliveries are made Monday through Friday during normal business hours, excluding public holidays. Delivery is considered complete when the product is made available to the customer at the address specified on the order form. If delivery cannot be made because the recipient is absent from the specified address, the carrier will attempt delivery the following day. If delivery cannot be made the following day because the recipient is absent, the courier will attempt to contact the customer to schedule a new delivery within the next 10 days. If the recipient is absent again during this period, the products covered by the order will be returned to TATABORELLO, which will notify the customer by email. All costs relating to any subsequent redelivery will be borne by the customer. When the products are delivered by the courier commissioned by TATABORELLO, the customer must carefully check that the packaging is intact and undamaged or untampered with, and that the number of items matches the transport document. Any damage to the packaging or discrepancy in the number of items listed in the transport document must be reported immediately to the courier and then promptly reported to TATABORELLO by email at shop@tataborello.com, specifying the order number. In cases of force majeure, transport unavailability, or other unforeseen or unavoidable events that cause delivery delays, make deliveries difficult or impossible, or significantly increase delivery costs, TATABORELLO reserves the right to split or postpone delivery, or terminate some or all of the purchase contract. In such cases, TATABORELLO will promptly notify the customer of its decision at the email address provided by the customer. The customer will be entitled to a refund of the price already paid, but may not make any further claims against TATABORELLO for any reason.

The couriers used by TATABORELLO are DHL for deliveries in Italy and FEDEX for all other destinations. Shipping charges will be calculated based on the selected service and the destination of the goods.

ITALY 

EXPRESS SERVICE ONLY - €9 DELIVERY IN 24/48 HOURS  

EUROPE (WITHIN THE EU) 

EXPRESS €14/€18 DELIVERY IN 24/48 HOURS 

ECONOMY €12/€13 DELIVERY IN 2-3 WORKING DAYS 

EUROPE (OUTSIDE THE EU) 

EXPRESS €19/€36 DELIVERY IN 24/48 HOURS 

ECONOMY €13/€28 DELIVERY IN 3-4 WORKING DAYS 

USA-CANADA 

EXPRESS €19 DELIVERY IN 24/48 HOURS 

ECONOMY €16 DELIVERY IN 4 WORKING DAYS 

ASIA 

EXPRESS €32/€33 DELIVERY IN 48 HOURS 

ECONOMY €26/€27 DELIVERY IN 3-6 WORKING DAYS 

SOUTH-CENTRAL AMERICA 

EXPRESS €32 DELIVERY IN 48 HOURS 

ECONOMY €30 DELIVERY IN 4 WORKING DAYS 

AFRICA 

EXPRESS €54 DELIVERY IN 2-4 WORKING DAYS 

ECONOMY €52 DELIVERY IN 3-4 WORKING DAYS 

CHINA 

EXPRESS €31 DELIVERY IN 2-3 WORKING DAYS 

ECONOMY €25 DELIVERY IN 3-5 WORKING DAYS 

 Shipments will be made within 5 working days of purchase. You can continue to place orders as usual in August, but no shipments will be made until September.

You can pay by credit card, PayPal account, or bank transfer. Accepted credit cards are Mastercard, Visa, Visa Electron, American Express, Carta Aura, and Postepay. If PayPal refuses authorization, the payment order will be considered void. The bank transfer details will be displayed when you select this payment method. Your order will be valid once Tataborello receives the bank transfer.

Purchases made on the Tataborello.com website are governed by these general terms and conditions and by the regulations referred to in the section “Acceptance of the Terms and Conditions of Sale.” Under Articles 64 et seq. of Legislative Decree No. 206/2005 (the “Consumer Code”), consumers (natural persons who purchase goods for purposes unrelated to their professional activity and who do not provide a VAT number) are entitled to withdraw from the purchase contract for any reason and without explanation, subject to the conditions below. To exercise this right, customers must send a notice to shop@tataborello.com within 10 (ten) business days of receiving the goods, specifying their name, address and product details (code). Customers must then return the product within ten business days of receiving it. Withdrawal is not valid without prior notice. Customers are responsible for the products until they are received by TATABORELLO. Shipping costs will not be refunded unless the item received by the customer was sent by mistake or was delivered damaged. The returned item must be intact for the right of withdrawal to be exercised. The goods need only be returned in perfect condition, complete with labels and packaging. Tataborello will not accept items that have been worn, lack labels or packaging, or show obvious signs of prior use. Failure to return the goods within the prescribed period will result in forfeiture of the right of withdrawal. Customs duties and sales taxes are non-refundable under any circumstances. Once the returned product’s condition and compliance with the procedures have been verified, TATABORELLO will refund the customer the amount paid for each product for which the right of withdrawal was exercised. The refund will be issued no later than 30 (thirty) days after receipt of the aforementioned products. In the event of a full withdrawal, TATABORELLO will refund the full order amount; in the case of a partial withdrawal, it will refund the amount for the individual products returned. Refunds will be made by bank transfer or another method specifically agreed with the customer. Please note that, in accordance with applicable legislation, TATABORELLO will refund the customer the amounts paid for the returned products, excluding the costs of returning them.

The products offered on the site comply with the national and EU legislation currently in force in Italy. Images and colors of products published on the site may differ from the actual products as a result of the display settings and/or devices used. In the event that purchased products do not conform to the written description posted on the site, or are broken or defective, the customer is entitled to replacement of non-conforming goods within 10 (ten) days or free repair of damaged goods within 2 (two) years from the date of purchase. In the event of breakage of one or more items, the customer must contact customer service at shop@tataborello.com, indicating in the message the reference code of each product and the date of purchase. Returns for repair must be authorized by customer service. Any shipping costs/taxes are payable by the customer.

Customer data are processed by TATABORELLO in accordance with the provisions of current legislation, as specified in the information notice in the relevant section, 'privacy policy'

All communications or complaints by customers to TATABORELLO regarding purchase contracts must be submitted using the appropriate contact form on the website.

Tataborello Officina Bijoux is a trademark registered worldwide. All trademarks (registered and unregistered), as well as any intellectual work, sign or name, image, photo, graphic or written text and, more generally, any other intangible assets protected by copyright laws and international conventions on intellectual property and industrial property reproduced on the site are the exclusive property of TATABORELLO and/or its licensors. Access to the website and/or making a purchase does not give the customer any rights to them. Any use, even partial, is prohibited without the prior written permission of TATABORELLO and/or its licensor, who exclusively reserve all rights.

Any dispute concerning the interpretation and performance of contracts governed by these terms and conditions shall be resolved before the competent judicial authorities in accordance with applicable law in the case of consumer customers, while for professional customers the exclusive jurisdiction shall be that of Turin.