Delivery and Returns
DELIVERY
Products will be shipped by courier to the address specified by the customer at the time of the order. Deliveries are made from Monday to Friday, during normal working hours excluding holidays. Delivery is considered complete when the product is made available to the customer at the address specified in the order form. In case of failed delivery due to the recipient's absence at the specified address, the courier will attempt delivery the next day. If delivery is not possible the next day due to the recipient's absence, the courier will try to contact the customer to schedule a new delivery within the next 10 days. If the recipient is absent again within this period, the ordered products will be returned to TATABORELLO, which will send an email notification to the customer. All costs related to any subsequent redeliveries will be borne by the customer. At the time of delivery of the products by the courier appointed by TATABORELLO, the customer is obliged to carefully check that the packaging is intact and not damaged or tampered with and that the number of pieces matches that indicated in the transport document. Any damage to the packaging or discrepancy in the number of pieces, as indicated in the transport document, must be immediately contested to the courier and promptly reported to TATABORELLO via email at info@tataborello.com specifying the order number. In cases of force majeure, transport unavailability, as well as unforeseen or unavoidable events causing a delay in delivery or if delivery is difficult or impossible or causes a significant increase in delivery cost, TATABORELLO will apply the right to split and postpone the delivery or to fully or partially terminate the purchase contract. In such cases, TATABORELLO will provide timely and adequate communication of its decisions to the email address indicated by the customer, who will be entitled to a refund of the price already paid, excluding any further claims, of any kind, against TATABORELLO.
PAYMENT METHODS
You can make the payment with credit card, PayPal account, or bank transfer. The accepted credit cards are: MasterCard, Visa, Visa Electron, American Express, Carta Aura, PostePay. If the PayPal system refuses the payment authorization, the order will be considered null; the data to make the bank transfer will be displayed at the time of choosing the payment method. Your order will be valid from the moment Tataborello receives the bank transfer.
RIGHT OF WITHDRAWAL
Purchases made on the Tataborello.com website are governed by these general conditions and the regulations referred to in the section "acceptance of the terms and conditions of sale." Pursuant to articles 64 and following of Legislative Decree 206/2005 ('consumer code'), the consumer (a natural person who purchases goods for purposes not related to their professional activity, without indicating a VAT number) has the right to withdraw from the purchase contract for any reason and without explanation under the conditions set out below. To exercise this right, the customer must send a communication within 10 (ten) working days from the date of receipt of the goods to the address info@tataborello.com indicating name, address, product details (code). Subsequently, the customer must return the product within ten working days from the date of receipt. In no case will the withdrawal be valid without prior notice from the customer. The customer is responsible for any issues related to the products until they are received by TATABORELLO. The cost of the refund will not be reimbursed unless the item received by the customer was sent in error or was delivered damaged. The integrity of the item to be returned is an essential condition for exercising the right of withdrawal. It is sufficient that the goods be returned in perfect condition and complete with labels and packaging. Tataborello will not accept items returned worn or without labels and packaging or that show obvious signs of previous use. Failure to return the goods within the prescribed period results in disqualification from the right of withdrawal. Customs duties and sales taxes are non-refundable in any case. Once the integrity of the returned product and compliance with the procedures have been verified, TATABORELLO will refund the customer the amount paid for each product for which the right of withdrawal has been exercised. The refund must be made no later than 30 (thirty) days from the receipt of the aforementioned products. TATABORELLO will refund the full value of the order or the value of the individual products returned in the case of partial withdrawal via bank transfer or by other methods specifically agreed with the customer. It should be noted that, in accordance with current legislation, in this case TATABORELLO will refund the amounts paid by the customer for the returned products excluding the costs necessary for their return.
PRODUCT NON-CONFORMITY AND AFTER-SALES SERVICE
The products offered on the site comply with the national and EU regulations currently in force in Italy. The images and colors of the products published on the site may differ from the real ones due to local system settings and/or the tools used for their display. In case of non-compliance defects of the purchased products compared to the written description published on the site and in case of faulty or defective product, the customer is entitled to the replacement of the non-compliant goods within 10 (ten) days or to the free repair of the damaged goods within 2 (two) years from the date of purchase. In case of breakage of one or more items, the customer must contact customer service at the email address info@tataborello.com indicating in the message the reference code of each individual product and the date of purchase. The return for repair must be authorized by customer service. Any shipping costs/taxes are the responsibility of the customer.
PROCESSING OF PERSONAL DATA
Customer data is processed by TATABORELLO in accordance with the provisions of current legislation, as specified in the information in the dedicated 'privacy policy' section.
COMMUNICATIONS AND COMPLAINTS
All communications or any complaints from customers to TATABORELLO regarding purchase contracts must be sent through the appropriate contact forms within the website.
INTELLECTUAL PROPERTY RIGHTS
Tataborello Officina Bijoux is a registered trademark worldwide. All trademarks (registered and unregistered), as well as any intellectual work, sign or name, image, photo, graphic or written text, and more generally any other intangible asset protected by copyright laws and international conventions on intellectual and industrial property reproduced on the site are the exclusive property of TATABORELLO and/or its licensees. Access to the site and/or purchase does not grant the customer any rights over them. Any use, even partial, of them is prohibited without the prior written consent of TATABORELLO and/or its licensor, to whom all rights are exclusively reserved.
JURISDICTION
Any dispute relating to the interpretation and execution of contracts in compliance with these terms and conditions shall be resolved before the competent Judicial Authorities according to the applicable law, in the case of 'consumer' customers, while for 'professional' customers the competent court shall be exclusively that of Turin.