FAQ
PRODUCTION
All our jewelry is designed and handmade in Italy using meticulous, often complex handcrafting techniques that allow us to combine crystals, natural stones, and embroidery worthy of the finest Italian goldsmithing 🇮🇹.
We are a well-established brand, recognized abroad too, as we have been in the  high-fashion jewelry market since 2001.
We are a well-established brand, recognized abroad too, as we have been in the  high-fashion jewelry market since 2001.
24 YEARS OF HANDMADE JEWELRY MADE IN ITALY!
Each piece of jewelry is made just for you when you order it, so you can request CUSTOMIZATIONS, such as changes to necklace length (though they are all adjustable), earring closures (post or clip-on), or other requests, which our team of artisans will assess for feasibility.
MATERIALS AND CARE
All our jewelry is made with HYPOALLERGENIC and NICKEL-FREE materials. The settings are usually made of antique gold-plated brass and are hypoallergenic and nickel-free.
All our jewelry is made with the highest-quality materials. However, we think it’s important to let you know that brass, like silver, is subject to oxidation, so the pieces may need to be polished from time to time with a dry cloth or a suitable cleaner.
To care for your jewelry, we recommend avoiding direct contact with perfumes and cosmetics, hand sanitizer gels, or other types of cleaning products. We also recommend taking it off before showering or when playing sports.
All our jewelry is made with the highest-quality materials. However, we think it’s important to let you know that brass, like silver, is subject to oxidation, so the pieces may need to be polished from time to time with a dry cloth or a suitable cleaner.
To care for your jewelry, we recommend avoiding direct contact with perfumes and cosmetics, hand sanitizer gels, or other types of cleaning products. We also recommend taking it off before showering or when playing sports.
RINGS
All our rings are ADJUSTABLE thanks to a hidden slit at the base of the setting.
NECKLACES
All our necklaces are ADJUSTABLE thanks to an extension chain at the back, but if you have more specific customization needs, please don’t hesitate to contact us and we’ll suggest the most suitable options ( email shop@tataborello.com or on WhatsApp at 3458673799)
EARRINGS
Many of our earrings can also be made with clip-on closures. To check whether this is possible, please contact our customer service (email shop@tataborello.com or on WhatsApp at 3458673799.
SECURE PAYMENTS
You can shop safely in our online store using your preferred payment method (Apple Pay, credit card, bank transfer, PayPal, and Satispay).
SHIPPING TIMES and COSTS
Your purchases are usually shipped within 4-5 working days (up to a maximum of one week) after receiving the order, as each of our pieces of jewelry is carefully handmade in Italy.
In Italy, shipping costs €9 and is free for orders over €120, with standard delivery in 3-4 working days.
In Europe, shipping costs €15, and delivery usually takes 5-6 working days.
Shipping to countries outside Europe, including the UK, Switzerland, and Monaco, costs €20.
Shipping to America, Canada, Central America, Asia, and Africa costs €30.
You will receive more detailed information during the checkout process in the online shop.
In Europe, shipping costs €15, and delivery usually takes 5-6 working days.
Shipping to countries outside Europe, including the UK, Switzerland, and Monaco, costs €20.
Shipping to America, Canada, Central America, Asia, and Africa costs €30.
You will receive more detailed information during the checkout process in the online shop.
RETURNS and REFUNDS
An exchange or return for any product can be requested within 10 (ten) working days of receiving the goods by emailing shop@tataborello.com with the order number and the buyer’s details.
The customer must then return the product, if possible within 10 (ten) working days of receiving the goods.
After checking the returned product’s condition and confirming that the procedures have been followed, we will refund the customer within 30 (thirty) days of receiving the return.
The customer must then return the product, if possible within 10 (ten) working days of receiving the goods.
After checking the returned product’s condition and confirming that the procedures have been followed, we will refund the customer within 30 (thirty) days of receiving the return.